In some places, UX writers work directly with developers. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people globally. I laughed when Roxy remembered I introduced myself with a picture of my cat! If a portfolio is wordy or dense, it puts you off because you have to work harder to find the good stuff.”. San Francisco 40 hours per week. To be completely honest, this tip got a mixed reaction from the Dropbox team. It’s the result of a lot of trial and error.” So it’s helpful to show that process. What was once a zine is now a podcast! This gives you larger blocks of uninterrupted time to work on it. Does Every Team Have a UX Writer? Check out our open positions! Provide enough background info. By including rationale in your portfolio samples, you’re showing your thought process and your depth of experience. Because I hadn’t ever bothered to archive my work. With no internal referral, I half expected not to hear from them at all. It’s a super-easy way to annotate an image with arrows, text, and simple shapes. Please share in the comments! So my biggest tip on putting together a portfolio? Apply on company website . When people read on the web, they’re likely browsing for specific words or phrases that are meaningful to them. Stories. His work span across different mediums while maintaining a playful and sensitive aesthetic throughout his practice. Not every company will post a job for a “UX writer,” even if that’s what they’re looking for. A portfolio presentation is a live presentation of your writing portfolio to the interview team. It would have been great to have worked with a researcher to do some testing, I added, but we didn’t have time for it. Not all companies give the same title to UX writers. In another, they work with product designers and business analysts. Check out more tips in Andrea Drugay’s article How to create a UX writing portfolio. Almost every company I interviewed with asked me to complete an at-home writing exercise. These mistakes are huge red flags on a UX writing application! There is a rising demand for UX writers around the world. Report this profile; About. Not at all. How 1 UX writer got there. UX Writer | Growth. After I presented a writing sample in front of a room of people, the sole researcher in the group asked, “Did you test your copy in front of users?”. Don’t stop there! But instead of tiles with graphics, I created tiles with words, using Canva. Emphasize relevant information. And it might be a good thing for people who don’t have a lot of samples to show.” Arthur agrees, adding that presenting company content is “a big plus, it shows that you’re thoughtful about the company you’re interviewing with.”. Le poids des mots est important dans le métier d’UX Writer. The portfolio. Follow the instructions carefully. On October 21–23, UX writers from around the globe will be gathering for Button, ... You can get a taste of their insights at a Button preview event hosted by the Dropbox UX Writing team on Thursday, October 15, at 10am PST. That’s showing value as a UX writer! Cate McGehee | Greater Seattle Area | UX Writer at Dropbox | 500+ connections | View Cate's homepage, profile, activity, articles Here are several ways you can show your team the value of good UX writing, all without user testing. If you don’t have direct UX writing experience, then highlight what UX writing lead Chris Baty calls “adjacent experience” — work that demonstrates comparable writing skills in a different field, for example, as a blogger or marketing writer. I wasn’t unhappy, just a little restless. This also helps non-native speakers. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. Writing at a lower grade level helps people understand your content faster. Make it scannable. UX writer Andrea Drugay once saw a resume that misspelled the name of the city the applicant lived in. Once you’re done editing, you can say, “I rewrote the text at a sixth-grade level, making it easier to read, even for non-native English speaking customers.” ✅. And in the end, I happily accepted a UX Writer position at Dropbox in San Francisco. Get a Great UX Writing Book A great choice is Nicely Said: Writing for the Web with Style and Purpose by Nicole Fenton and Kate Kiefer Lee. (Air guitar optional.). By choosing words that people most commonly use in online searches, you’re showing customer empathy by writing “in their own words.”. Dropbox, Facebook, Airbnb, Pinterest, Google, Spotify, 18F, and lots of small and medium-sized technology companies have UX writing, content strategy, or content design teams. This is just a personal preference, but I like a resume that shows a little design skill. And for the love of words, spellcheck the thing. If your company has a content style guide, make sure your content follows it, and that people know you follow it. Google Trends confirms this. I didn’t know anybody at Dropbox when I applied there, and I submitted my application through their standard LinkedIn page. You’re the best person to #steeryourcareer. Texas A&M University. John says there is specific intent behind the instructions. UX Writer at Dropbox Richmond, California, United States 434 connections. Thanks to Fanny Luor for the wonderful illustration, and to Andrea, Angela, Anya, Arthur, Chris, John, Nik, Roxy, and the rest of the interview team at Dropbox for hiring me . UX writer John Saito agrees: “Keep a record of your work, even when you’re not looking for a job. No. The UX writer role is a new one, and one that many companies may not have clearly defined yet. From a writer who hates to read. Focus on UX writing samples. Make a habit of archiving portfolio-ready work. We work together on these teams to develop different experiments or different projects and stuff for the Dropbox product. Want to make magic together? Instead of long paragraphs, list your accomplishments using short phrases and bulleted lists so readers can quickly pick up the main points. Make that first impression count! Here are a few tips. For example, start each sample with a brief explanation of the product/feature, follow that with the problem you were trying to solve, present some explorations, explain your decisions on final content, and conclude with user feedback and metrics. It usually includes rules for grammar, punctuation, terminology, and voice and tone. The onsite interview can last more than 3 hours, and may include a portfolio presentation, several 1:1 meetings with writers and other staff, and sometimes an on-the-spot writing exercise. Say “no, but.” You might be asked “have you ever been in situation xyz, and how did you handle it?” If your answer is no, say “no, I’ve never encountered that situation, but if I did, I might handle it this way…” Interviewers are just as interested in your thought process as they are in your actual answer. Oui, les UX Writers ont pris du poil de la bête, là-bas, dans la Silicon Valley. Dropbox • San Francisco, California USA. UX writing lead Roxy Aliaga acknowledges this is a delicate balancing act. Some other titles include Content Strategist, UI Writer, Content Designer, and Product Writer. These mistakes are huge red flags on a UX writing application! Just screenshot the chart and insert it into your content spec, and say, “I updated the content with terminology people search for the most.” ✅. If not, you can show a range of different explorations, and then mark the option that matches most closely to your company’s style guide. Check out our open positions!*. And there you have it. Here’s an example of UI text run through Hemingway. Time it so you have the weekend to work on the exercise. UX writers collaborate with a number of people to get the job done. How to show it Tell a story. Join to Connect Dropbox. I ended up interviewing with a handful of companies. UX writer Andrea Drugay once saw a resume that misspelled the name of the city the applicant lived in. Chances are you’ll be presenting a Powerpoint, Keynote, or Google Slides deck projected on a large screen. Soyez organisé . UX Writer @ Dropbox Seattle, Washington 500+ connections. The Dropbox team has seen an alarming number of resumes with typos. I wrote more about this in my article, How I landed a UX writer job at Dropbox. I winced. Angela says that “lunch is an opportunity to see if the candidate is a good fit for the team on an interpersonal level.”. For example, let’s say you’re working on a confirmation message, “File saved.” Your content style guide promotes quietly playful content. By learning grace under pressure, you can show your openness to receiving feedback and your strength as a collaborator. Not only to the teams you work with now, but to the teams you might work with in the future. Some of these titles include UI Writer, Content Writer, Content Designer, Content Strategist, User Experience Writer, and Product Writer. Explaining your wording rationale is part of the UX writing job. The Role of UX Writers in Product Teams Around the World. Applying for a UX writing job usually involves these steps: Plan for this entire process to take a few months. Don’t cram too much content on each slide. A 404 is frustrating for the user, so Dropbox’s writers show us they care and offer alternative solutions. Arthur suggests, “introduce each writing sample with some info about the company and product where it comes from, and maybe a little about the intended audience. Write and edit UX copy in the Dropbox voice and tone; Advocate for users while understanding product and business goals; Provide feedback on writing and design; Maintain and develop Dropbox style guides; Build and scale editorial processes; Requirements. Get Skitch(Mac only, free from Evernote). 1: Niklas Nordlof’s story. My entire end-to-end process, including Dropbox and a few other companies, took about three months. Break long paragraphs into shorter ones. You saved the file. Back in August 2017, I was a content designer at Intuit. Sep 25, 2020. You will… Workshop copy and get feedback from a first-class team of UX writers So were many companies until recently. Apply even if you don’t have an internal referral. It truly depends on the structure of your organisation. Featured. The Dropbox team has seen an alarming number of resumes with typos. If you’re an introvert, push yourself out of your comfort zone a little. in a format that you can easily pull into a portfolio later. , __How do you show the value of good UX writing? So when you search online, look for UX writing jobs under other titles. Restez concentré. I personally think that as long as you’re respectful and empathetic (after all, someone in the room might have actually written the content you’re reviewing), it can be a powerful way to share your feedback style. What this is and why it’s valuable How to design words. What this is and why it’s valuable Responsible democratization: how the Design Research team at Dropbox empowers cross-functional partners to conduct competent research. ); others might ask you to create an entire content strategy for a new feature area. For my own resume, I created a custom version of this free Sketch template. Since UX writers work very closely with design teams, it’s extremely helpful to know how you will fit into that process and to get familiar with some of the tools and terminology you’ll be working with. Dropbox uses “UX writer”. On one hand, John says, “wow, that’s bold and risky.” Andrea adds, “if we were undecided about somebody up to that point, and then they critiqued the company’s content, it would give us more to consider about their presentation.”, On the other hand, Chris says, “it shows engagement and interest, and it can be great if you do all the required stuff first.” Nik adds, “If they do a good job, it can be a positive. Besides the fact that sign in sounds more conversational and less technical than log in, it’s also the term that is more searched on by web users. John says, “make it clear what you actually wrote, and show a flow, not static content; for example ‘after you click this, you’ll get a message that says this.’ Explain the rationale behind your content choices in a way that’s easy to understand, without jargon.”, Review some of the hiring company’s content. I had to create one from the ground up. A nice layout sets you apart. This is a timed exercise, and companies will often give you the choice of when you’d like to receive it and return it. Faites bien plus que stocker et partager des fichiers. Of course, different companies have different timelines, so your mileage may vary. Yet companies such as Wix, Booking, and Google—who had the foresight to understand the value of the UX writer—are thriving. Star the things you’re proud of.” It is so much easier to archive your work when it’s still fresh in your memory, rather than looking for a needle in a content haystack months later. The UX writer’s role in these discussions is to help think about what ways UX writing might be used to help solve that problem - or if UX writing is the right tool to use at all. It happened last year, when I was interviewing for a UX writing position. Also #TheOffice superfan and breakfast burrito lover. I craft words that help people get things done. Ideation Together with designers and anyone else in the team, UX writers should be helping to find solutions to … The internet is teeming with tons of blogs full of tips and tricks on the trade. He grew up in Seattle, and still has an aversion to umbrellas—they’re just so pokey. Northwestern University. Before long, your team will see you as the go-to person for the style guide. Before last year, I didn’t have a portfolio. Hiring managers love to see that. The magic of microcopy. White space is your friend. (Or at least get some trip insurance if you do.). Want to make magic together? Angela: At Dropbox, UX writers are embedded in product areas. Sep 25, 2020. Again, a little bit of good design can be delightful. Dropbox vous aide à rester organisé, concentré et en phase avec votre équipe. content designers, content copywriters, UI writers, etc. Create a to-do item for yourself, maybe once a month, when you gather your screenshots, word explorations, content specs, feedback from PMs, user research, final content pieces, etc. Which meant I had to go slogging through directories and folders and wikis and Slack channels and chat transcripts looking for proof that I, did indeed, know how to do UX writing. That’s right — I ended my portfolio presentation by giving Dropbox feedback on their own content! Leur mission : rédiger des contenus de qualité pour pouvoir proposer de belles expériences aux consommateurs. medium.com. Get a little personal. UX Writer–Spec Work. UX Writer (Dropbox) Dropbox simplifies the way people work together. I chose the Sketch theme because it looked most like a designer’s portfolio, masonry grid and all. 4 star speakers from the Button conference share why they picked their topics and how the state of the world has impacted what we write, Every November, hundreds of thousands of writers around the world hunker down to write a 50,000-word novel in 30 days. Report this profile; About. After all, a UX writer often collaborates with designers, so a clean and modern resume will be noticed. L’UX Writer doit être capable de synthétiser une information en quelques caractères, voire quelques mots. Run your text through a tool like Hemingway or readable.io. But don’t take my word for it. Chris adds that resumes can get rejected if they don’t show the required amount of experience. Join to Connect. Read what usability expert Jakob Nielsen says about How Users Read on the Web (this article is 21 years old and more relevant than ever). If you’re asked to provide rationale behind your content choices, make sure to include it. Sharing a personal bit about yourself can be a charming way to start your presentation and break the ice. And if you work at a company that is new to (and maybe, unsure of) UX writing, your rationale can help put the team at ease. Here are the tips I learned along the way, as well as some feedback from the team that hired me. My Dropbox colleague and UX writing superstar, John Saito, introduced me to Skitch. Login to Dropbox. Show the before and after, and then say, “I made the content more scannable, saving our customers time getting the information they need.” ✅. Start watching. Niklas Nordlof is a UX Writer at Dropbox in San Francisco. Rassemblez vos fichiers traditionnels, vos contenus cloud, vos documents Dropbox Paper et vos raccourcis Web au même endroit, et travaillez de la façon qui vous convient. For my portfolio, I use WordPress.com. Olivier Charland is a multi-disciplinary designer from Montréal. Write messages that users open, read, and act on Transactional emails are not marketing or promotional emails, and what works in one case will drop your stats in another. Go beyond LinkedIn. Dropbox Design. , Want more from the Dropbox Design team? Aim for a 7th grade reading level or lower. Just like a resume, a portfolio is a reflection of you as a UX writer. Report this job; Company Description. Hi I’m Niklas Nordlof. uxdesign.cc . Portfolio. What’s your UX writing job story? “It’s not good to not have an opinion,” Roxy says, “but read the room to gauge how far to push it.” You are, after all, interviewing with experts. Who hires UX writers? I hope this article inspires you to navigate your UX writing journey with confidence! Rewrite short paragraphs as bulleted lists. Some will ask for you to rewrite an existing UX flow (modals, error messages, informational screens, tooltips, etc. You can also pixelate content to hide confidential information. The writing exercise can vary depending on the company. Equipped with real-world emails from Dropbox, UX writer Niklas Nordlof will share what worked and what really did not. Not quite true. UX Writer @dropbox. I have been told at several companies that lunch isn’t an official part of the interview. 3. Hi, I’m Niklas Nordlof. I’ve been getting paid for words for about a decade, and here’s my story. Using the tips in this article can help your team understand your wording decisions are grounded on reasoning (and not on a writer’s whim). He spent some time at a couple of the big tech companies up there before moving to SF 7 years ago to make his fortune (still working on that part). › Il doit être consciencieux et pouvoir expliquer ses choix. Jennie Tan is a UX writer who crafts UI text, microcopy, transactional emails, tooltips, and error messages for Dropbox's desktop, web, and mobile surfaces. Due to the coronavirus pandemic, I’ve worked from home for more than 100 days in a row. Learn grace under pressure. John adds that applying via a referral can sometimes help you “get a faster response from the company.” UX designer Arthur Che says it’s a “huge bonus to be referred by someone I know.” As UX writing becomes a more valued and sought-after skill, a referral can carry considerable weight. Get energized beforehand — do some cardio, eat an energy bar, meditate, whatever it takes to get amped. My favorite tool for this is Google Trends, and my favorite example of this is the classic clash of sign in vs log on. No, I didn’t, I had to admit. (Actually, I did this for all the companies I interviewed with.). When you can’t test your content in front of real users, does that mean it’s not valuable? A portfolio is a collection of your writing samples, usually viewable online. Roxy suggests that “before you voice an opinion, ask a few clarifying questions.” That way, you’re not jumping in uninformed. Inside, she was thinking, “he just suggested wording that’s better than what I came up with.” But instead of crumbling, she calmly asked him a few follow-up questions, and the whole conversation turned into an impromptu writing workshop! Toutes les grandes entreprises en vogue commencent d’ailleurs à en recruter : Amazon, Dropbox, Paypal. We work … we all work in different parts of the Dropbox product and that means on a day-to-day basis, we collaborate with product managers and engineers and product designers. . Let’s do a happy dance. Not only will you dabble in some design, but a big chunk of it is also doing research and understanding different concepts to prep you in making informed UX decisions. Try to keep it to one page. Jennie Tan is a UX writer who crafts UI text, microcopy, transactional emails, tooltips, and error messages for Dropbox's desktop, web, and mobile surfaces. Follow. A quick LinkedIn search will show you the types of companies searching for UX writers: Spotify, Netflix, Dropbox, Nordstrom, Uber, Patreon. But any sample that shows your thought process across end-to-end experiences can be helpful, like help center articles, tooltips, and emails.” Andrea advises keeping your portfolio current: “if your most recent sample is 10 years old, that’s a red flag.”. Follow our publication, Twitter, and Dribbble. Jennie Tan is a UX writer who crafts UI text, microcopy, transactional emails, tooltips, and error messages for Dropbox's desktop, web, and mobile surfaces. What does it take to be a UX writer? And lastly, a plug to #steeryourcareer Scaling Research at Dropbox. Do it diligently! What an interesting six months it’s been. Showing the way is leading the way A portfolio is a … The term I’m gravitating towards lately is “product writer.” I’m seeing more and more companies starting to have this role. Dropbox. 8 years as a professional writer and at least 2 years of UX/UI writing work ; A portfolio of relevant writing work ( … Le but est de créer un contenu qui va droit au but afin d’aider efficacement l’internaute. Angela shared an awesome story of when she gave her own portfolio presentation at Dropbox. __, *A big thank you to Andrea Drugay and Justin Tran for their contributions to this article! If you’re working with existing text, a nice little “before and after” does the trick. This is, in a way, a performance. Follow our publication, Twitter, and Dribbble. We were looking at other companies and Google had been using the term UX writer as well. I craft words that help people get things done. Why was this so painful? Sep 25, 2020. Lunch is never “just lunch.” It’s common to have lunch with team members on interview day. The image below shows the Skitch arrow, text, shape, and pixelate tools: She described a moment when a writer made a suggestion on one of the samples she was presenting. For those in the UX community, it might be old news, but for others, it’s a completely new term: the UX writer. The role of a user experience (UX) writer, sometimes called a product writer, is to provide the user of a product or piece of software with a positive and easy experience. So you can imagine my excitement when I received an email from them the very next day! That might have played a big factor into what we’re doing. You could offer a few suggestions, from conservative to super casual: You might add a star ⭐️ to “File saved, nicely done” as the one that most closely supports quietly playful. How to show it If you’re a UX writer, though, think of it as your frontline writing sample. If you make it short and sweet, you’re showing a love of brevity, which is an important UX writing principle. In San Francisco, for example, we have the UX Writers Meetup. Take back your day with a meeting manifesto, Getting a seat at the table as a UX writer, Reconciliation: Emotionally Durable Unboxing Design, Exploring Isotype Charts: ‘Our Private Lives’ (Part 2), The Recreational Factor of Online Shopping, A Guide to Giving and Receiving Design-centered Critique. What this is and why it’s valuable I started looking for other UX writing jobs. The UX writing group here is small but mighty, and I’m thrilled to be a member! Dropbox. You can then say, “I wrote content that supports our content style guide and uses the voice best suited for our customers.” ✅. The point is, the whole experience of getting a UX writer job is a marathon, not a sprint. Nik adds, “What we do isn’t magic. How to show it Make sure each slide is easy to read. UX writing is a relatively young discipline, so there really isn’t a standard job title for it. Surprised that a job like this exists? UX writer Angela Gorden says that portfolios should be scannable, adding that when she reviews portfolios, “I make up my mind kind of fast. And by relevant, I mean UX writing experience — make sure it’s front and center. (That’s 1,667 words per day.). These … If you’re mindful of all the details along the way and show you’re engaged throughout, you’re sure to make a great connection with the hiring company. By making your content scannable, you help customers get to the words they need in the fastest way possible. UX Writer @dropbox. Show actual writing. Make sure it’s clean, easy to read, and a little design-y. You might start your search on LinkedIn, but also check out Indeed, The Muse, the Content + UX Slack channel (request an invite), the Content Strategists Facebook group, and connect with writers in person at local meetups and conferences. Okay, so you’ve identified some UX writing jobs and it’s now time to submit your application. You’re not there to sit quietly and observe, even if that’s your go-to style. Assume the interview team knows less about your projects, not more.”. I wrote UX copy for a speculative new product from Dropbox called "Dropbox Mocks"–a web-based application that's similar to Photoshop and allows designers collaborate with each other in real-time. I passionately believe in documenting your work and letting people know what you can do. You’ll work with product and design partners to develop communications that help our customers understand, purchase, and love Dropbox. Follow these tips to show the value of good UX writing. To learn the impact a UX writer can have on a project we highly recommend reading these articles by John Saito, a UX Writer at DropBox. , easy to read, and one brand, terminology, and still has an aversion to umbrellas—they ’ a. 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