A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. I was told that my TV actually has a 2 year warranty (previously told only one by Currys and Samsung) and so they will fix it free. I have troubleshooted the television done updates checked the picture settings and nothing changes it. Called Samsung they ran a remote check and troubleshoot...nothing helped they told me it needs … I am a tv enthusiast and am surprised most people don't realize the poor picture in samsung tv's. We have a problem that started a few months ago. I am assuming it is a light or lamp of some sort that needs to be replaced as it is 12 years old. It's not a high end set so I certainly don't expect perfection, but while bright shows and movies are fine, dark ones are so bad it's unwatchable and makes me want to take some anger out on the set and toss it in a dumpster. No worries, you can adjust the picture settings so you can enjoy all your favorite shows and movies. Try changing the ribbon cable's for new ones. I'm not so sure that swithching to a Sony 43 inch would help the matter. Yes, TV … So I replaced the 2 ribbon cables and the screen was fixed. We have a 55JU6800 TV which is just 18 months old. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. The screen at the bottom would be a lot darker when the TV was switched on but after a couple of minutes would sort itself out and was fine. Now, though, the screen is staying dark at the bottom all the time and doesn't clear. Please share your ZIP Code to find a nearby Best Buy location You can even explore special modes, adjust the picture size, and play around with settings for custom picture quality. If Picture mode is set to Cinema or Custom, the screen may become dark. If you have the problem of dark scenes just not working when playing a DVD on a LCD TV - dark areas go completely blank, no detail at all - and all you can find on the net is advice about the TV settings (which doesn't fix it), the answer is: it's the (censored!) A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. I got a call from the Samsung help line about 3 days after clicking on a help link on the tv. Dear TV, Dark twists are fine, but scenes that are lit so dimly we can't tell what is going on, or even with whom, are quite problematic. This is across every input including the set's tv tuner, and no amount of jockeying settings around gets rid of it. my Samsung tv screen became very dark. We went through a diagnostic process using a live link picture and video assistance. Model #HL-S4666W Serial #B19W3CELA01977R Version PB02 My Samsung TV is getting darker and darker. I have seen in some posts that playing Netflix through a Playstation also can be done.I know I can use my Apple TV box with a modicum of success. A great TV … U can change the settings all u want but the dark portions of the picture will always be darker than other tvs on the market. I have the brightness setting all the way up and no change. I own neither a Playstation nor a Blu Ray player yet I have a brand new Samsung 4k TV … But I turned on my LG led tv without using the router, and used my Netflix app instead, the dark bar at the top had just gone away! 2. There is a way you can adjust the picture settings, but all in all samsung tv's are a little darker than the competition. 03/31/2018 by Jaggs SAME thing just happened with our 4 yr old Panasonic TV-rebooted the Xfinity box and the dark area is gone! Hi. You can't put your finger on it, but something looks slightly off with your TV's picture. 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