Maintained & properly documented all quality control/satisfaction records. Made dining reservations at the most coveted restaurants. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, … Your job of getting the job starts right here. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. All of that work for an employer to take a glance. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. Maintaining key log and taking ownership of all appropriate keys and key fobs. Promoting the assigned property's outlets and amenities by educating guests on outlets such as retail, pools, and casino. Concierge Resume Examples & Samples Posses knowledge of the area in order to provide customers and employees with information and directions Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment Ability to work a flexible work schedule … [Intro paragraph] Job postings that garner the most attention often take the next 2-3 sentences to introduce their business to prospective hires. Checked to ensure that appropriate changes were made to resolve customers' problems. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. Relaying calls to proper departments and performing a variety of related clerical duties. Or maybe you're having a hard time deciding what job experiences to include. Description : Welcoming and assisting guests and visitors on a daily basis. A resume that shows your career progression as well as personal growth can make you a better candidate for the concierge role you want. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Utilized the appropriate computer systems to update, verify & monitor resident/guest request & activities. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. How to write a Concierge job description. In addition, knowledge of reservation software is also needed. Concierge Job Description Sample | Monster.com. Cover Letter Sample. Concierge Resume Objective. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Your job description is the first touchpoint between your company and your new hire. Patents No. Maintaining an excellent customer service relationship by adhering to the residential customer service standards. They may book services for guests, such as transportation and activities. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Managing administration request from residents assigning/activation of key fob entry and parking. Finding the inspiration to write an awesome resume can be tough. The objective section of a concierge resume is the introductory statement of your resume. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Hard-working, outstanding telephone, scheduling, and documentation skills. [Work Hours & Benefits] This is where you may want to take a moment in your concierge job description to highlight your company’s working hours and benefits. They must uphold company culture at all times while making guests feel welcomed and valued. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Utilizing principles and processes for providing customer and personal services. Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports. Below is a general job description: A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. Utilizes all relevant information to effectively influence member engagement. Health Concierge Aetna US Healthcare － Blue Bell, PA. Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with Aetna Navigator,Consultation Opportunities ­ Etc.) Hotel Concierge Resume Examples. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. You may want to tailor it to fit a specific job description. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Assisting with contractors to assure they are adhering to the construction rules. upon request from hotel guests. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. You can also use keywords found in the job description to boost your resume’s chances of getting noticed. A high school diploma or GED is typically needed for this post. Committed to excellence in hard work and dedication. Things to put on your resume Specific skills to mention Patents No. In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Appropriately handling noise complaints presented by residents after normal Management office business hours. Tracking, monitoring and inspecting amenity areas when rented by residents. Job Description: New York City Concierge . Maintains a positive and professional relationship with all vendors and merchants. Strong verbal and written communication skills, True desire to satisfy the needs of others in a fast-paced environment, Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy, Ability to suggest a wide variety of local and statewide attractions for guest entertainment, BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred, 3 to 5 years of sales experience preferred, Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife, Working knowledge of office software, point-of-sale, and phone systems. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Referring guests to appropriate departments to resolve complaints or provide suggestions. A Concierge helps customers in a hospitality setting. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Contacting emergency services in the event of a fire or other incident requiring fire, medical, or police attention. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Supports operations partners and vendors delivering communication to managers and guests on a daily basis. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. The content of the resume should be changed for each vacancy, to meet its employment characteristics and requirements. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Determined the charges for services requested, collected deposits or payments, or arranged for billing. When writing a cover letter, be sure to reference the requirements listed in the job description. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. Concierges are often the face of your hotel, so make sure your next hire is a good one. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. Arranged events, excursions, transportation, etc. Posted: (2 days ago) This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Learn about training requirements, essential job skills, employment projections and … Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. A resume is a shortcut presenting all your related experience on one page. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. The goal is to contribute to an o… Research what it takes to become a concierge. Job Descriptions for Concierge - Security Guards Companies. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Scheduling doctor and transportation appointments for patients and guests. They are also required to report to managers and fulfill special requests. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Concierges act as the first point of contact between guests and an organization. View All Security And Risk Management Resumes. How to write a Concierge job description. To avoid running into this obstacle, make sure to always spell words correctly in your document. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Creating a luxury environment, exceeding expectations in genuine hospitality service. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. This post shows you how to write the resume yourself; it shows the different sections, including… Read More » We are looking for an experienced and reliable concierge to join our company. By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and … Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. What Is the Job Description of a Concierge? Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Resume implies a brief summary of work experience, duties from previous posts, and skills. Developed departmental systems and procedures that better aligned the workflow process. The objective section is your first contact with the employer, so make the most of it! Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Your job description is the first touchpoint between your company and your new hire. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. Acts as the site liaison for the services and sales center. Concierge Job Summary. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Check out Monster ads today and you’ll get a leg up on the competition by finding the best of the best with our range of monthly plans and features like Monster Studios, our app that lets you create video job ads. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Enthusiastic and adaptable with results resolution in diverse environments. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Responsibilities and Skills: We seek a passionate, friendly and customer service oriented candidate to work at a luxury residential building in Manhattan, NYC. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Providing residents with information and advising about locations and services outside of the building complex. Referred unresolved customer grievances to designated departments for further investigation. When applying for this type of position, yourobjective statement should briefly but clearly highlight your career skills. Concierge Service Picked up and delivered items, and ran errands for guests/management. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. Let potential applicants know about the opportunity for overtime or required seasonal availability. Concierge. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Supports the marketing and sales department with administrative tasks. Check the job listings in your area and apply to positions that you are qualified for based on required skills and experience, and that have the potential for advancement. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Candidate should have at least 5 -7 years of exceptional hospitality skills Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. In your letter, reference your most relevant or exceptional qualifications to help employers see why you're a great fit for the role. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. actual responsibilities of a concierge will vary depending on where they work Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Able to function well as an independent worker or in coordination with hotel staff and management. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Works collaboratively with any resort associates and resources. Able to function well as an independent worker or in coordination with condominium staff and management. If you’d like even more ideas on how to fill out a fitting description, check out Monster’s concierge job listings. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Liaising with building management and emergency response teams concerning emergencies. • Polite: You will be interacting with guests on a regular basis, so you will need to be friendly and easy to talk to. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. Strong organizational skills and attention to detail. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. Also, convey the value they would benefit if you are granted the job. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Communicating efficiently and effectively with management, co-workers and the general public. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that … Let them know how and where to submit an application, resume, and supporting documents, or simply tell them to click the “apply” button at the top of the description. Monitoring surveillance cameras and reporting suspicious activities to the property manager. Adhered to established policies, procedures and compliance for satisfactory audit rating The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. If you want a concierge job, the following skills will highlight your guest service experience. Calling taxis to transport residents and arranging storage for packages and luggage. Healthcare Advocate Concierge, 09/2019 to 02/2020 HSCS- Blue Cross Blue Shield – Tulsa, Oklahoma. Preference is given to those having extensive experience working in higher-end hotels. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. V: 2018.13.0.23-315-, Automotive service writer / advisor job description sample, Retail merchandiser job description sample, Marketing and Sales Manager Job Description Sample, U.S. Recommended top dining and entertainment options for guests in the area. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Arranged premium tickets to in-demand shows, sporting events, and concerts. The free concierge cover letter sample shows jobseekers how to craft industry-specific letters. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Contacting housekeeping and maintenance departments when a problem is reported. Accurately entering reservations into required computer systems according to policy. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Concierge /Administrative assistant for independent retirement living. Welcoming and assisting guests and visitors on a daily basis. Education, Experience, and Licensing Requirements: [Call to Action] Now that prospective concierges are familiar with your resort and the job requirements, you need a powerful call to action to turn them into applicants. Skilled at software installation, upgrades, updates, and hardware replacement. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. This is your chance to set your hotel or resort apart from competing listings and sell yourself to job seekers by highlighting the unique company culture, working environment, and anything else you bring to the table for incoming concierges. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Works well independently and as part of a team. A concierge provides a variety of services to guests. A concierge provides guests with information about locations and services outside of the hotel. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Knows all essential aspects of our resort or hotel operations. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. 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